These present General Terms and Conditions (hereinafter called “GTC”) shall apply to the hiring of rooms and/or conference and banqueting facilities as well as to all further services and supplies associated therewith which are provided by Salzburg Global, Schloss Leopoldskron (hereinafter called “Hotel”) to an organizer (hereinafter called “Client”). These GTC constitute an integral part of any agreement that is entered into. Any amendments to or deviations from these GTC shall require the express written agreement of all parties and shall be legally binding. The Client accepts these GTC and by Client’s signature assumes liability for compliance with them

The Client undertakes to submit to the Hotel all documents possibly required for approval from competent authorities at least two months before the date of arrival.

2.1 Individual Bookings

Hotel rooms shall be ready for occupation from 03:00 pm on the date of arrival (check-in) and shall be vacated by 11:00 am on the date of departure (check-out).

Deposits and Payments for Individual Bookings

In order for the Hotel to confirm a booking, the Client is requested to provide a valid credit card.

Cancellation Terms for Individual Bookings

Rooms may be cancelled free of charge until 03:00 pm one day prior to arrival. After 03:00 pm one day prior to arrival, the cancellation charge is 100% of the first night rate.

Cancellation Policy During High Season

Special cancellation conditions apply for stays during the high season (Salzburg Festival, Christmas Weekends, Christmas and New Year’s):

• Free cancellation is possible up to 14 days before the arrival date.
• Cancellations made within 14 days prior to arrival will incur a charge of 100% of the booking amount.

2.2 Group Room Bookings

Group room bookings are defined as bookings of ten or more rooms. Group room bookings in combination with an event are classified under point 2 (Event Bookings).

Deposits and Payments for Group Room Bookings

In order for the Hotel to confirm a booking, the Client is requested to pay a deposit amounting to 50% of the total expected room revenue upon contract conclusion.

Booking Confirmation

For all group room bookings, the Hotel requires the final rooming list seven days prior to the arrival of the first guest. Otherwise, the Hotel will charge an administration fee of EUR 100.00.

Cancellation Terms for Group Room Bookings

The following cancellation terms apply to cancellations, no-shows, and early departures. Cancellations must be made in writing.

Any rooms not used and not cancelled will be charged at 100% of the expected turnover.

Event Bookings (“Events”)

Event bookings (“Events”) include seminars, conferences, banquets, or similar bookings.

The Client undertakes to submit to the Hotel all documents possibly required for approval from competent authorities at least two months before the Event start date.

3.1 Deposits and Payments for Seminar and Event Bookings

In order for the Hotel to confirm a booking, the Client is required to prepay 100% of the total room rental fee upon conclusion of the contract.

Four months prior to the Event, the Client is required to make a deposit in the amount of a proportion of the expected menu and beverage revenue listed in the Event contract to the Hotel’s bank account (see 3.15.). Any transfer costs incurred shall be charged to the Client.

3.2 Number of Participants

For all Events, the Hotel requires exact details including the number of participants no later than ten days prior to the Event. This figure shall be deemed the minimum number of participants and shall be invoiced to the Client.

If the number of participants exceeds the minimum number provided, the actual number of participants shall be invoiced. If the Hotel has not received a final number of participants up to ten days before the Event, the number of persons listed in the contract shall be deemed the guaranteed minimum number and shall be invoiced accordingly.

Considerable changes in the Event program or an increase in the number of participants may result in an adjustment of the agreed price.

3.3 Reduction of Number of Participants during an Event

The Hotel grants the Client the following reductions in the number of guests after signing of the contract:

• Up to two weeks before the Event: up to 10% reduction of the agreed number of persons

If the number of guests is reduced by more than 10%, the following rates shall be charged per person:

• Up to three months before the Event: 50% of expected turnover*
• Up to two months before the Event: 75% of expected turnover*
• Up to ten days before the Event: 100% of expected turnover*

* Expected turnover refers to the turnover per person (e.g. daily delegate rate, menu price, beverages, etc.).

3.4 Cancellation Terms for Events

In case the Client cancels an entire Event, the following cancellation terms shall apply (unless specified otherwise in writing):

* Expected turnover refers to the turnover per person (e.g. daily delegate rate, menu price, beverages, etc.).

For any Events booked within the cancellation period, the above cancellation terms shall apply at the time of signing the contract.

Any costs arising from the preparation of the Event (e.g. rental of technical equipment, hiring of musicians, etc.) shall be charged in full to the Client if the confirmed Event is cancelled.

3.5 Withdrawal of the Hotel from the Agreement

Should it be materially difficult or impossible for the Hotel to provide all or part of the services it is contractually obliged to provide due to force majeure (such as war, terrorism, riot, strike, occupation, breakdown of utility providers, suspension of air traffic, or official orders preventing fulfillment of the booking – provided both parties are directly affected and the Hotel is not at fault), the Hotel may withdraw entirely or partially from the agreement without any obligation to pay compensation.

The Hotel shall furthermore be entitled to withdraw from the agreement without any obligation to pay compensation if there are reasonable grounds to assume that the Event may jeopardize the smooth operation of the business, the security, or the public reputation of the Hotel, if agreed prepayments have not been made prior to the start of the Event, or if the principal purpose of the contract has been frustrated.

The Hotel expressly reserves the right to claim compensation from the Client.

4.1 Rates

All rates are quoted in Euro (EUR) and include all taxes, fees, and service charges. All rates shall be valid until revoked. The agreed rental fees for rooms shall apply exclusively to these specific rooms including their furnishings.

Rearranging Furniture

Changes to movable furnishings (e.g. armchairs, carpets, tables, etc.) require the written approval of the Hotel and will be charged at 10% of the room rental fee.

Changes to immovable furnishings (e.g. paintings, statues, wall hangings, chandeliers, art and exhibition objects, etc.) are not permitted.

4.2 Catering

Should no other agreement be reached in writing, the Client shall be obliged to procure all food and drinks from the Hotel. The Hotel assumes no liability for quality, quantity, storage, etc. of food and beverages supplied by the Client.

Selection of Menu and Beverages

In order for the Hotel to ensure the smooth running of Events, the Client undertakes to select food menus and beverages and advise the Hotel no later than one month prior to the Event start date. The menu shall be invoiced on the basis of the selected courses and the number of participants given in the confirmation. Beverages shall be invoiced according to actual consumption.

Food and Beverage Service during an Event

The Hotel will provide the required number of service staff for Events consistent with international quality standards.

4.3 Event Decoration

The Hotel is a protected national landmark of Austria. Any planned installation of decoration material or other objects and displays by the Client is therefore subject to prior written approval from the Hotel.

The Client shall act with the greatest care and consideration for the structural fabric of the Hotel facilities. Event venues must not be damaged, and in particular no fixtures may be added to the walls, doors, or windows. Decoration and installation thereof must be conducted by professional staff and must meet all fire protection regulations. Any decorations provided by the Hotel shall remain the property of the Hotel after the Event.

Decoration Material

Decorations with flower petals, gold dust, confetti, and similar items are not permitted. Should any of these or similar items be used, the Hotel shall charge a cleaning fee in the amount of 15% of the room rental fee.

Candles of any kind, including floating candles, sparklers, sky lanterns, or fireworks are not permitted due to the surrounding nature conservation area, fire regulations, and proximity to Salzburg Airport.

4.4 Parking

The Hotel has a limited number of parking spaces. In case of evening events with more than 80 guests or conferences with more than 30 people, the Hotel reserves the right to hire a parking service for a duration of 3 hours at EUR 60.00 per hour. The Hotel will inform the Client before commissioning the service.

4.5 Additional Services

All services rendered by subcontractors arranged by the Hotel on behalf of the Client shall be charged to the Client with a processing fee of 15%. Any complaints shall be made by the Client directly to the subcontractor/third party without any claim against the Hotel.

4.6 Printed Material / Media Advertising

The use of logos or images of the Hotel in any form by the Client requires prior written consent from the Hotel. If a logo or image is published without appropriate consent, the Hotel shall be entitled to withdraw from the agreement and charge a reasonable fee for such use. The Client shall be liable for any resulting damage.

4.7 Photographs

Private photographs during the stay are permitted only for private use. Any photographs intended for commercial use require prior written consent. In the absence of such consent, the Hotel reserves the right to take legal action.

4.8 Additional Outdoor Lighting

Additional outdoor lighting (e.g. for filming or events) must be registered and approved in advance with the nature conservation authority by the Client. Failure to do so may result in administrative penalties. These costs shall be borne by the Client.

4.9 Liability

The Client shall be liable for any damage caused by guests, staff, agents, or other persons associated with the Client. The Hotel may require appropriate insurance coverage for the Event.

The Hotel assumes only fault-based liability for damage to or loss of objects provided by the Client and excludes any liability for third-party faults.

The premises and furnishings shall be inspected for damage immediately after the Event in the presence of representatives of both parties (“Inventory”). The Client is responsible for returning all facilities in their original condition. Any damage or loss shall be charged to the Client.

The Hotel reserves the right to appoint an on-site supervisor during the Event, charged at EUR 50.00 per hour (EUR 70.00 after 10:00 pm). In case of exceptional soiling or damage in guest rooms, suites, or public areas, the Hotel charges a minimum cleaning or repair fee of EUR 100.00.

4.10 Public Law Provisions and Restrictions

Clients must comply with all applicable public law provisions, including measures to prevent the spread of diseases such as COVID-19 or other legal requirements.

The offer assumes that the Event can take place at the agreed time, subject to any necessary legal restrictions. All applicable laws and regulations at the time of the Event must be observed.

No claims can be made against the Hotel to carry out the Event as originally planned. Costs for arrangements already made but rendered void remain payable unless the Hotel is at fault. The Client expressly accepts this risk.

The Hotel assumes no liability for infection during the Client’s stay.

4.11 Release Clause

The Client agrees to indemnify, defend, and hold harmless the Hotel and its representatives from all claims of any nature, including but not limited to loss or damage to property or personal injury to the Client or third parties.

The Client acknowledges that neither persons nor property (including vehicles) are insured by the Hotel. The Hotel recommends that the Client obtains appropriate insurance.

4.12 Valuables

Valuables and cash may be deposited free of charge in the Hotel’s safe (subject to availability). The Hotel assumes no liability beyond this service.

4.13 Invoicing

Invoices for Event services are issued on the day the Event begins and sent to the Client by mail unless otherwise agreed. Invoices are payable without deduction by bank transfer (see 3.17).

4.14 Jurisdiction

This contract shall be governed exclusively by Austrian law. The UN Convention on Contracts for the International Sale of Goods does not apply. The competent court in Salzburg (city) shall have exclusive jurisdiction.

4.15 Banking Details

Bankhaus Carl Spängler & Co, Salzburg, Austria
IBAN: AT40 1953 0001 0018 0942
BIC: SPAEAT2S

Salzburg, June 2026

Copyright Salzburg Global, Inc., Hotel Schloss Leopoldskron. All rights reserved.

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Name and Address:

Salzburg Global, Inc.
Leopoldskronstraße 56-58
5020 Salzburg, Austria
Tel: +43 (662) 83983-0
Fax: +43 (662) 83983-80
reception@schlossleopoldskron.com
Member of the Chamber of Commerce: Salzburg
UID-Nummer: ATU 33978602